We know that a claim can be a headache for you both professionally and personally. Our claims processes are designed to ease any inconvenience for you should a claim arise. In the event of a loss, we want to get your bank back on its feet as quickly and easily as possible.

It's important that you notify us of a potential claim as soon as possible to ensure that notice under the policy is timely. Insureds often wonder if a situation constitutes a claim under one or more of their policies. If you are in doubt, contact ABA Insurance Services to discuss if the situation is a claim and what further action needs to be taken.

Initial Information needed when reporting any claim:

  • your contact information
  • your policy number
  • description of the claim
  • any supporting documentation, such as a copy of the complaint

To submit a Professional Liability, Bond or Cyber claim, contact ABA Insurance Services:
Email: claims@abais.com
Call: 800-274-5222 (available 8:30 AM - 5:15 PM Eastern, Monday - Friday. Closed on major holidays.)
Mail: 3401 Tuttle Road, Suite 300, Shaker Heights, Ohio 44122

ABA Insurance Services will contact you, confirming within 48 hours the receipt of your claim. Claims processes differ depending on the type of claim filed. The matter will be forwarded to either a claims adjuster or a claims attorney who will contact you shortly to discuss the matter in further detail and explain next steps in the claims handling process.

To submit a Property, General Liability, Auto or Workers' Compensation claim, contact Great American's claim center:
Email: claims@gaig.com
Call: 844-424-4669 (available 8 AM - 5 PM Eastern, Monday - Friday. Closed on major holidays.)

Once submitted, Great American will assign your claim to a claims professional who will contact you to acknowledge the claim and initiate the claim process and investigation. 

How To File a Property, GL, or Auto Claim (printable pdf)

How to File a Workers' Compensation Claim (printable pdf)

 

Our Claims Trends Report is an overview of current claims trends.
Claims Trends Report


Claims examples are available in their respective Coverage Summaries.
Coverage Summaries