(in last name alphabetical order)

Hal Cohen Senior Software Engineer
216-220-1336 hcohen@abais.com

Hal joined the program in 2005, first as part of Progressive, and has been working since then on maintaining and enhancing the company’s underwriting and claims management systems. He has over 20 years of experience in software and database development in both consulting and direct employment. He has implemented cutting edge technologies for the Naval Air Warfare Center, the State of Ohio and companies such as Victoria’s Secret, Oracle and Novell. He was also a lead member of the team that created Arizona State University’s graduate admissions system, which received the Governor’s Award for Excellence in several categories. Hal has a Bachelor’s degree in Computer Science from Ohio State University.

Frank Eberling Software Architect
216-220-1276 feberling@abais.com

Frank joined ABA Insurance Services shortly after the formation of the company in 2010. Prior to working for the company, Frank worked at PNC Bank for 5 years as a programmer and business analyst. Before PNC, he worked at Progressive as a mainframe programmer. Frank holds a bachelor’s degree in Information Technology from Cleveland State University.

Bill Ericson Assistant Vice President, I/T Group
216-220-1310 bericson@abais.com


Bill has 25 years of software development and infrastructure design experience. He worked for a diverse group of organizations including federal government contractors, large insurance companies, and small technology start-ups. He joined Progressive Insurance in 2003 where he served as an IT Application Programmer Consultant and later joined the Professional Liability Group. Bill transitioned to ABA Insurance Services at the company's inception in April 2010 when Progressive’s Professional Liability Group was split off in April 2010. Bill received his BS in Computer Science from The Pennsylvania State University.

Greg Hammel Support Services Manager
216-220-1282 ghammel@abais.com


Greg facilitates internal IT support for all employees of ABA Insurance Services. He has been with the company since 2014 and in the IT profession since 1995.Greg has a BS from Ashland University in Sales and Management and prior to joining ABA Insurance Services, ran his own IT consulting business for the past 10 years. He has worn many hats in the IT Industry, including, onsite classroom Instructor and hardware repair. He has worked for and contracted with dozens of Cleveland businesses including Automatic Data Processing, Roadway Express and Bank One to name a few.

Vicki Hartman Senior Service Associate
216-220-1300 vhartman@abais.com

Vicki currently serves as Operations Assistant/Receptionist and has been with our program since 1990. She has provided invaluable contributions in many areas during that time. Currently, Vicki is the “voice” of ABA Insurance Services and will likely be the person you speak with when you call our office. Vicki says the best part of her job is “speaking with our wonderful agents and our insureds."

Anne Humphreys Senior Accountant
216-220-1313 ahumphreys@abais.com


Anne currently serves as a Senior Accountant and has been in this position since the formation of the company in 2010. She was hired by Progressive Insurance and has remained in the Finance Department since 1997. In addition to her financial responsibilities, she works as a liaison with the claims and underwriting groups, and still serves as a contractor for Progressive. Prior to Progressive, she worked at Cole National (corporate office of Things Remembered) where she worked in the Cash Management department and worked closely with the Internal Audit group. She has a Bachelor's in Business Administration.

Catherine Kopera Senior Marketing Specialist
216-220-1321 ckopera@abais.com

With a career primarily grounded in marketing and communications, Catherine has over 17 years of experience in the insurance industry. Before ABA Insurance Services, she started in Progressive’s Diversified Business Group as a Product Specialist, which included customer service, claims support and product analysis for the CPI/BVSI program. She migrated into Progressive’s Professional Liability Group, where her responsibilities included coordination of the program’s marketing, advertising, design, communication and branding efforts. Catherine transitioned to ABA Insurance Services at the company's inception in April 2010 when Progressive’s Professional Liability Group was split off in April 2010. She has a B.S. in advertising with a minor in graphic design from Kent State University.

Oksana Kovtun Application Architect
216-220-1314 okovtun@abais.com
Lisa Micciche Senior Product Manager
216-220-1297 lmicciche@abais.com


Lisa is responsible for product development, claims, and competitive analysis.With 15 years of underwriting, financial and management experience in the insurance industry, she has held the positions of Senior Underwriter and Accounting Manager within our company. She is also a licensed CPA and a member of the Society for Financial Professionals. Lisa graduated cum laude from Purdue University with a B.S. in Accounting.

A’Lia Miller Senior Accounting Specialist
216-220-1323 amiller@abais.com


A'Lia joined ABA Insurance Services in February 2013. After devoting 4 years to the Small Business Program, her knowledge has grown and allowed her to become an important part of the cash processing and billing company wide. Previously, she spent 8 years of developing a knowledgeable foundation in accounting through working at an international accounting firm while pursuing a degree in accounting.



Geetha Rajamani Senior Software Engineer
216-220-1335 grajamani@abais.com

Geetha serves as a Senior Software Engineer and has been part of the company since its formation in 2010. She joined Progressive in 2003 and was a core team member in the Special Lines IT team. She has designed and developed several rate revisions and high-value enhancements in the Special Lines Product area. Geetha has a diverse development background and system analysis skills and contributes to the support and enhancement of business systems for the company. Geetha holds a Bachelor of Engineering Degree in Electronics and Communications from Hindustan College of Engineering in Chennai, India.

Nicole Reese Marketing Specialist
216-220-1320 nreese@abais.com


Nicole has nearly 15 years of experience in the insurance industry. She began her career as an Administrative Assistant in Progressive’s Professional Liability Group, where she had multiple responsibilities supporting both underwriting and claims in the Financial Institution Program. Nicole has been with ABA Insurance Services since its transition from Progressive in 2010, and is currently a Marketing Assistant.


David Rupnow Senior Product Manager
216-220-1293 drupnow@abais.com


Dave joined ABA Insurance Services directly from Progressive when the Professional Liability Group (PLG) split off in April 2010. At Progressive, David joined the Professional Liability Group as the Agency Experience and Marketing Manager and led the creation of the online EPLI platform and the national product roll out to the Progressive agency base. During the last several  years, he has been primarily responsible for running the Small Businesses group. Under his management, our Small Businesses group has grown threefold since separating from Progressive. Prior to joining to Progressive, he was a senior underwriter with General Reinsurance underwriting public company directors and officers liability insurance. David earned his MBA from Case Western Reserve University and his BS degree from Bowling Green State University. He has also earned his CPCU and RPLU insurance designations. 

Dan Shand Senior Software Architect
216-220-1343 dshand@abais.com

Dan serves as a Software Architect for the company's Small Businesses group, focusing on the design and build of the EpiCenter/ProCision web platforms. He has been with the Progressive's Professional Liability Group in 2007 and transitioned to ABA Insurance Services at the company's inception in April 2010. Dan has over 20 years of experience in a Senior Developer/Architect role designing and developing web applications for Insurance, Healthcare, and Human Resources industries. Dan holds a Bachelor of Science Degree in Computer Science from Baldwin Wallace University, and a BS/BA Degree in Marketing/Business Administration from the University of Akron.

Luba Sudnitsyn Lead Developer
216-220-1329 lsudnitsyn@abais.com